Last updated: 15 October 2026.
This policy explains how Nobel Build & Repairs Limited (“we”, “us”, “our”) handles personal data when you visit nobelbuildrepairs.co.uk, call us or send us an enquiry. We are the data controller. Our address is 50 Fermor Crescent, Luton, LU2 9LN, our phone number is 020 3831 5477 and our email address is info@nobelbuildrepairs.co.uk.
What we collect
When you contact us for a plumbing or locksmith job we may collect your name, phone number, email address, the address of the property, details of the problem, and any photos you send. If you use the website we may also collect technical data such as your IP address, browser type, pages visited and how you arrived at the site.
How we use it
We use your details to respond to enquiries, give written quotes, arrange and carry out work, invoice and keep records, and meet legal and insurance requirements. We use website data to understand how the site is used and to improve it.
Our legal basis
We rely on performing a contract (or taking steps before a contract at your request), our legitimate interests in running and improving our business, legal obligations such as tax and accounting records, and your consent where required, for example for non-essential cookies.
Who we share it with
We only share data where needed, for example with engineers or sub-contractors attending your job, our website hosting and analytics providers, payment and accounting providers, and professional advisers or authorities where the law requires. We do not sell your personal data.
How long we keep it
We keep enquiry and job records only as long as needed for the purposes above, including any guarantee, insurance, tax or legal requirements, and then delete or anonymise them.
Your rights
Under UK data protection law you can ask to see the personal data we hold about you, correct it, have it erased, restrict or object to our use of it, and ask for it to be transferred. To make a request, email info@nobelbuildrepairs.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
Please see our Cookie Policy for details of the cookies used on this website.
Changes
We may update this policy from time to time. The latest version will always be on this page.